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HP Selling HP EMEA pMPS Sample Questions:

1. Which statements best describe the HP Service Portal? (Select two.)

A) It is a website explaining the services available with HP pMPS.
B) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
C) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
D) It is a website for maintaining the remote monitoring software.
E) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.

2. Where do you need to send the HP pMPS hard copy contract?

A) HP pMPS Deal Support Centre
B) HP EMEA Marketing Department
C) HP local sales representative
D) HP Financial Services

3. How can a customer obtain HP Web Jetadmin and HP Universal Print Driver?

A) by downloading them for free at hp.com
B) by purchasing and installing a qualified HP device
C) by purchasing them from a qualified channel partner
D) by purchasing them from the app store for the server operating system

4. Within HP EDP, how can a salesperson generate a summary report to show their "Pipeline" of opportunities?

A) Reports can be generated directly via the HP EDP Portal, by selecting Reports and My Opportunity Pipeline.
B) Sales people cannot generate their own reports; all reports are automated and emailed quarterly as a function of the HP Smart Portal.
C) The sales person requests "Pipeline" reports from the HP EDP administrator role within their organization.
D) Pipeline reports are only available via the support desk, HP Infocenter.

5. What are the two general types of customer needs in terms of costs? (Select two.)

A) soft costs
B) mitigative costs
C) hard costs
D) long term costs
E) immediate costs

Solutions: