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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

2. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Engagement Assistant
D) Presence Service

3. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
B) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
C) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

4. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Evolution of the Contact Center agent
C) Contact Center data gathered from generic reports only

5. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Performance Applications Platform
B) Avaya Applications Platform
C) Avaya Experience Portal Platform
D) Avaya Breeze™

Solutions: