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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statements BEST describes how NwOps Solutions are put together?

A) NwOps solutions must be part of a larger deal.
B) NwOps solutions must cater for the end-end business model of an individual Operator.
C) It is mandatory that NwOps solutions must include shared delivery.
D) NwOps solutions cannot deviate from the Operations Model.

2. What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?

A) Transformation plan based on the Operations Model.
B) Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
C) Employ a model based on the best practice from experience gained in other projects.
D) Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.

3. What are the key activities needed to Analyze Resource Performance?

A) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
B) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
C) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
D) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.

4. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
B) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
C) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
D) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.

5. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
B) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
C) Refuse to take the employee and insist on getting an engineer with level 4.
D) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.

Solutions: