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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A. Try to guess what the customer might want to have.
B. Get confirmation from the customer that your interpretation of the message is correct.
C. Send notes to customer based on your assumptions.
D. Contact the customer to define the missing information.

Question 2

A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A. Increase the priority of the message tospeed up response time from SAP
B. Select Get information for SAP and then select theText Ids to be forwarded to SAP
C. Set the message status to Update Message with SAP
D. Set the message status to In Process

Question 3

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. One system can be a child to multiple installations.
B. A system is identified using a system ID.
C. A system corresponds to either production, test OR development environment.
D. A system corresponds to production, test AND development environment.

Question 4

A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
What step would you take?

A. Try to offer a workaround and set the customer expectation.
B. Tell the client that you have no input into product direction and cannot help him as it is out of your control.
C. Request a product enhancement, so that the message can be closed.
D. Log the issue as a bug, so that you can be sure that it will be reviewed.

Question 5

The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
D. The customer is no longer entitled to support since they have caused a fault in the system.

Solutions: