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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
What does 'component' refer to in SAP software? (Choose two)
- A. Components are part of a report.
- B. Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
- C. Components are part of data dictionary.
- D. The component is an attribute that allows a classification from the application perspective.
Correct Answer: B,D 🗳️
How can you access the ABAP Development Workbench? (Choose two)
- A. Enter transaction code WORKBENCH
- B. Enter transaction code SE80
- C. Enter transaction code ABAP_WORKBENCH
- D. Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
Correct Answer: A,B 🗳️
Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
- A. ST03N (Workload analysis)
- B. ST03 (Workload analysis)
- C. SM50 (Workprocess overview)
- D. SM66 (Systemwide Workprocess overview)
Correct Answer: A,B 🗳️
What is the function of a data element? (Choose two)
- A. To define the possible entries of a field.
- B. To define the meaning of a domain in a certain business context.
- C. To define the technical attributes of a field (for example, its length).
- D. To define the field help (F1 documentation) and field labels that appear on screens.
Correct Answer: B,D 🗳️
Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
- A. Integration
- B. Integer
- C. Integral
- D. Integrity
Correct Answer: A,C 🗳️
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