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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A) NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
B) NTO can use Marketing Cloud REST API for integrating with Service Cloud.
C) The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
D) The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

2. A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A) Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
B) Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
C) Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
D) Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
E) Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

3. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) The token with all supporting attributes will need to be stored in Service Cloud
B) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
C) The standard email address field for contacts and leads needs to be populated with a token
D) The synchronized data extensions will include the token and all PII attributes

4. Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A) Salesforce Core Platform/Identity
B) Salesforce CDP
C) Salesforce B2C Commerce
D) Salesforce Marketing Cloud

5. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Sales Cloud
B) Salesforce Order Management
C) Heroku
D) Marketing Cloud
E) Service Cloud

Solutions: