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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?

A) Eternal Object Record Merge Fields
B) Apex Merge Fields
C) External Services Merge Fields

2. Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?

A) Select Records
B) Fetch Records
C) Query Records

3. Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
- Qualify and nurture leads 24/7.
- Provide accurate answers to prospect questions.
- Automatically book meetings with qualified prospects.
- Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?

A) Commerce Agent
B) SDR Agent
C) Sales Coach

4. Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

A) Template-triggered prompt flow
B) Unified-object linking flow
C) Data Cloud-triggered flow

5. Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should An Agentforce recommend?

A) Use Flow and External Services to bring data from an external LLM.
B) Use Apex to connect to an external LLM and ground the prompt.
C) Use BYO-LLM functionality in Einstein Studio.

Solutions: