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Adobe Pages End User Sample Questions:

1. A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) RAM not completely seated
B) Not enough RAM
C) Faulty optical drive
D) Dead battery

2. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) Your customer wants to run diagnostics on his Mac Pro.
B) You want to check a Mac for accidental damage.
C) You need to verify that all installed applications have been updated.
D) You want to verify product functionality after a repair.

3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) What is the issue?
C) What operating system are you using?
D) Did you turn off the computer improperly?

4. Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

A) Troubleshooting
B) Take Apart
C) Views
D) Basics

5. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) CRT discharge tool
B) Metal work surface
C) Grounded work mat
D) Wrist strap and cord
E) Wireless wrist strap
F) Static-shielding bags

Solutions: