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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about generic objects?

A) They automatically consider a package to consist of custom objects.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They can be used with standard objects.
D) They are used when working with custom objects only.
E) They require the type of data to be set dynamically.

2. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a polling survey.
B) Create a transactional survey.
C) Create a report for the survey scores.
D) Assign scores to the survey questions and set the status field based on the responses.
E) Write a business rule to reopen the case.
F) Schedule the survey on a daily basis.

3. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) Oracle provides support for all accelerators.
C) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
D) They
are available at http://www.oracle.com/technetwork.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

4. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No return events are listed in the incident workflow for the script to use.
B) The script beginning and ending buttons are not enabled for the script pages.
C) No exit or finished event is being triggered on the script pages.
D) The agents are not able to get to the pages where they can end the script.

5. Which two statements are true when working with add-ins in a Custom Object workspace?

A) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
B) IGenericObject is the interface that is available with the add-in API for custom objects.
C) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Solutions: