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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?

A) Create one campaign with two marketing lists.
B) Create two quick campaigns.
C) Create one quick campaign.
D) Create one campaign with one marketing list.

2. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a business unit
B) a team
C) a resource group
D) yourself
E) a user

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members can be added after the list is activated.
B) Marketing list members cannot be qualified until the list is activated and unlocked.
C) Deleted leads remain in the marketing list.
D) Deleting a lead also removes the lead from the marketing list.

4. In Microsoft Dynamics CRM 2011, you need to set up special offer volume pricing for a product.
The special offer will be 25 percent off the retail price of the product when more than 10 units are
purchased.
How should you configure this pricing?

A) Use the Currency Amount pricing method.
B) Use the Percent Markup: Current Cost pricing method.
C) Use the Percent of List pricing method.
D) Use a Discount List.

5. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) charts and reports
B) only reports
C) charts and lists
D) only charts

Solutions: