Now that you’re aware of the test domains, here are the core publications and a study guide developed to assist you in building up yourself in those key areas:
- Service Offerings & Agreements ITIL Handbook by itSMF UK
This ITILSC-SOA exam official prep guide is for quick reference and is also a portable handbook that comes in handy when you have to source information as a practitioner. It covers the exam syllabus and helps you study well for the SOA module belonging to the ITIL Intermediate Capability.
- ITIL Service Strategy by AXELOS
This official publication is a representation of the experience as well as knowledge combined from practitioners from all over the world. It avails a standard that stands for quality in IT services alongside the functions, processes, and capabilities that are required in supporting them. The content you will be coming across in the official validation is contained in this book.
- Service Offerings & Agreements: Guide for ITIL Exam Candidates by Richard Griffiths
The revision book is to avail the guidance of best practices within the SOA and prepare you for your ITILSC-SOA test. It is directed at exam-takers and those working in organizations, whose roles cover fields like the management of service portfolio, the management of service catalogue, demand management, financial management, and supplier management, among others.
- ITIL Service Design by AXELOS
This is another publication for the ITILSC-SOA exam that you have to look at and understand its content. In particular, it offers a description of the kind of approach that will ensure that whatever is introduced into environments, which are fully supported, are IT services that are relevant in meeting the current as well as tomorrow’s business needs of an organization. Also, note that the content of such material is a contribution of experienced practitioners from all over the globe.
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ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Financial Management for IT services
- Service catalogue management
- Technology and implementation considerations
- Business relationship management
- Service level management
- Introduction to service offerings and agreements (SOA)
- Supplier management
- Demand management
- SOA roles and responsibilities
- Service portfolio management
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
| Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Service Portfolio Management | 15% | - Pipeline, service catalogue and retired services - Business case and investment justification - Portfolio structure and categorization |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Service Catalogue Management | 15% | - Integration with other processes - Business and technical views - Structure, content and maintenance |
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