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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 問題管理
B) 変更管理
C) 可用性管理
D) ITサービスの財務管理

2. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) サービスデスク
B) リリース管理
C) セキュリティ管理
D) 変更管理

3. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) 重要なサービスのみの情報セキュリティを効果的に管理するため
C) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
D) あらゆるサービス活動において情報セキュリティを効果的に管理すること

4. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?

A) 侵害後
B) サービスレポート中
C) 決してしない
D) 違反前

5. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) 内部サービス組織の評価を開始します
B) サービス管理システムを少なくとも年に一度見直します。
C) 現状を分析および評価して、改善すべき領域を特定します。
D) 顧客満足度を分析し、その結果として得られるアクションを特定する

Solutions: