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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least five
B) one is enough
C) at least three
D) at least two

2. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To identify units of organizations responsible for specific outcomes
B) To ensure that services are designed to meet business needs
C) To create value for stakeholders
D) To define activities, roles, responsibilities, functions, and metrics

3. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Request Fulfillment
B) Incident Management
C) License Management
D) Change Management
E) Release Management
F) Service Catalog

4. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
B) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
C) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
D) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.

5. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
B) Perform field customizations using the database configuration application.
C) Use the TADDM Custom Server Extension.
D) Deploy additional agents which can be downloaded from the Integrated Service Management Library.

Solutions: