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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
B) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C) Use the CPQ multisite feature and group the service locations and create orders for each group
D) Split the order into multiple order and group order items based on the service location

2. ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A) Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B) Do not migrate legacy assets and leverage external objects within salesforce to access them
C) Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
D) Coordinate migration readiness across regions and execute migration all at once to ensure consistency

3. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Use Data raptor technology to make the request and return the response to order management
B) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C) Design integration procedure that makes both request and returns the result to order Management.
D) Design for one callout each request and cache the identifier in memory

4. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D) Manage product catalog in communication cloud and periodically synchronize the web channels automatically

5. ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A) Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
B) Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
C) Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D) Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

Solutions: