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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Working with Targets | - KPI documentation processes - Negative behaviors when setting - Challenges in working with targets - Targets in practice |
| KPI Taxonomy | - KPI use case scenarios - Interdisciplinary systemic worldview - KPI DNA map |
| The World of KPIs | - The value added by KPIs - Challenges in performance measurement - Governance - KPIs concept map - Organizational levels |
| KPI Documentation | - Weights and Indexes - KPI documentation process - KPI documentation form functions - KPI documentation form design - Organizational KPI libraries development |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| KPI Measurement | - Change log - KPI report - Data gathering communication |
| Understanding KPIs | - KPI related terminology - SMART objectives decomposed - KPI lifecycle |
| KPI Selection | - KPI selection sources - KPI selection techniques - KPI selection for organizational scorecard |
| KPI Project Coordination | - The business case for KPI implementation - KPI project plan - Primary and secondary data sources - KPI workshop briefing pack |
| Data Gathering | - Community of Practice - Data quality dimensions - KPI reporting data sources - Communication with data custodians - Guidelines to improving - KPI activation techniques - KPI activation tools |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Data Visualization | - Scorecard and dashboard examples - Guidelines to design efficient templates - Best practices in scorecard design - Best practices in dashboard design - Usability in terms of visual design |
| KPI Typology | - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements is a KPI used by a facility maintenance team?
A) Safety
B) None of the answers
C) Develop a succession plan within 2 months
D) Air purity in the production area
2. Which KPI is suitable for balancing "Net profit ($)"?
A) Cash flow ($)
B) None of the answers
C) Budget variance (%)
D) Improve profitability
3. Who is responsible for monitoring the achievement of KPI targets?
A) Strategy/Performance Manager
B) Report generator
C) KPI owner
D) Data custodian
4. In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?
A) Output
B) Input
C) Process
D) Outcome
5. Which KPI measures the achievement of the following objective: "Operate a safe working environment"?
A) HSSE staff certified in First Aid (%)
B) HSSE staff per production worker (%)
C) Lost Time Injury Frequency Rate (LTIFR) (#)
D) HSSE budget ($)
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C |
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