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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
B) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
C) The customer web chat is connected but there is a problem with the web chat snap-in.
D) The customer web chat is connected but there but no agents available In Avaya Oceana.

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Look at the Oceana Monitor page.
B) Run deploy-service -lv on the Breeze server.
C) Look at the Event Log in System Manager.
D) Check the service install status on cluster Administrator page in SMGR.
E) Check the status of duster 1 in SMGR.

3. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Under Filters, choose the level, and then select Add Filter Error.
B) Set the login level to FINE to see error messages.
C) By default all the errors are highlighted in Kibana.
D) Add a custom filter type error, and then add this filter in selection criteria.

4. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
B) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
C) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
D) /var/log/Avaya/dcm/pu/CSCService/CSCService.log

5. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Session Manager
B) Avaya Aura Experience Portal IVR Application
C) Avaya Aura Application Enablement Services
D) Avaya Aura Communication Manager

Solutions: