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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
B) Clearly defined SOR with customer written into the contract.
C) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
D) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.

2. Which statements BEST describes Network Operations in NSN?

A) Network Operations is the delivery of full Outsourcing Services for a Network.
B) Network Operations is Operations & Maintenance of the Network.
C) Network Operations is Optimisation, Planning and Maintenance of the Network.
D) Network Operations is the Maintenance of the Network performed as a subset of the Operations Lifecycle.

3. When setting up the GDC team which BEST describes the key considerations?

A) Processes to be implemented, Available OSS, Security to be implemented.
B) Available Skills, Processes to be implemented and Contractual Scope & SL
C) Available OSS, Type of Network Elements, Processes to be implemented.
D) Contractual Scope & SLA, Available OSS, Processes to be implemented.

4. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
B) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.
C) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
D) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

5. When preparing for a major software upgrade what considerations MUST be planned?

A) Resources; rollback plan; work instructions; contact details; information to operator.
B) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
C) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.

Solutions: