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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Incident management
B) Problem management
C) Service request management
D) Continual improvement

2. What describes the steps needed to create and deliver a specific service to a consumer?

A) Practices
B) Service management
C) A value stream
D) Service level management

3. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Focus on value
B) Optimize and automate
C) Progress iteratively with feedback
D) Collaborate and promote visibility

4. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) services
C) outcomes
D) relationships

5. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Communicate so that the audience will hear
B) Understand that fast does not mean incomplete
C) Adopt a practice which is easy to follow
D) Re-use nothing from the current state

Solutions: