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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Create Conversation node
B) Queue Task node
C) Add Participant node
D) Screen Pop node

2. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
B) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
C) Set the Workflow Custom Variable liveChatDomain to a valid value.
D) Set the Workflow Custom Variable chatDomain to a valid value.

3. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Automatic Number Identification in Flow Designer
B) default outdial Automatic Number Identification at the tenant level
C) Assign a wrap-up reason to the outdial queue.
D) Enable Outdial on a desktop profile.
E) Add the agent to the outbound team.

4. A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

A) The agent is missing the premium license.
B) The agent is not provisioned for Digital channels.
C) The Agent Desktop layout prohibits Whatsapp and SMS.
D) The agent is missing the enhanced license.

5. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Session Record
C) Customer Activity Record
D) Agent Session Record

Solutions: