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HP Servicing HP Proliant ML/DL/SL Servers Sample Questions:

1. A server shuts down after having been up for a short period of time. What is a possible cause of this problem?

A) No video monitor is installed.
B) Heat sink is not properly installed.
C) The AC cord on a redundant power supply is loose or unplugged.
D) The system ROM is outdated.

2. How can you access an iLO 2 when you do not know the user ID and password?

A) Enable the iLO 2 Security Override switch inside the server.
B) Enable the iLO 2 Security Override switch on the front of the server.
C) Press and hold the NMI button during POST.
D) Utilize the URL https://<iLOIPaddress>/fieldservice.

3. Which action is part of Step 1 - Gather Information of the HP Troubleshooting Methodology?

A) replace a defective memory module
B) remove the memory modules one at a time until the error stops
C) recommend to the customer they use Advanced ECC memory
D) examine the failure condition from LED indicators

4. You have a customer that wants support that includes software technical assistance and 4-hour hardware response time. Which service provides this?

A) Proactive 24
B) 4-hour Same Business Day
C) HP Support Plus
D) 4-hour 24x7 Same Day

5. You are updating the BIOS of a ProLiant DL380 G6. The ProLiant is not protected by a UPS. During the update, the utility power is off for one minute and the firmware update fails. What should you do after the utility power returns?

A) You wait for the ProLiant to boot. It will detect the corrupted ROM and will switch to the backup ROM. You can restart your BIOS update.
B) You do a system erase from the SmartStart CD and restart the BIOS update.
C) You start the System Configuration Utility, type Control-A for advanced mode and do a manual BIOS recovery. You then restart the BIOS update.
D) You replace the system board and restart the BIOS update.

Solutions: