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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. What is a CIO's primary responsibility?

A) aligning IT Services with the business needs and goals of the company
B) providing in-depth Service Desk analytics
C) providing performance test metrics that add value to the business
D) amortizing hardware expense costs

2. Which key differentiator supports a capability of the BSM Network Management solution?

A) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
B) supports Heads-up Display (HUD) for multi-monitoring technology
C) provides a single pane of visibility for complex, virtualized, and cloud environments
D) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"

3. Which HP off-site implementation option helps customers realize the value of our solutions much faster and without incurring IT capital expense costs?

A) Cloud as a Solution
B) Software as a Service
C) Software as a Solution
D) Systems as a Service

4. Which question is best used to qualify a Network Management opportunity?

A) How often do customers complain about an application response time?
B) How often do users blame the network for application response time issues?
C) How do you handle Quality Assurance test management?
D) Are you looking to adapt to new initiatives like Cloud Computing?

5. Which statement best links a customer problem to a solution capability for Network management?

A) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

Solutions: