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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Domain whitelisting
B) Campaign budget allocation
C) Messenger theme selection
D) Agent skill mappings

2. Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:

A) The organization must have enabled historical analytics
B) All agents must be certified in predictive engagement
C) Genesys Cloud AI premium add-on must be disabled
D) A queue with sufficient historical interaction data

3. What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

A) Manual configuration of skill priorities
B) Excessive use of AI models
C) Random agent assignment
D) Inability to scale across digital channels

4. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Edit
B) Duplicate
C) Delete
D) View

5. Which features differentiate GPR from legacy queue-based routing?
(Choose two)
Response:

A) Supports continuous learning from outcomes
B) Relies on AI to predict best outcome
C) Uses agent ranks manually set by admins
D) Operates based solely on call duration

Solutions: