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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively with graphics
B) Reports with animations
C) Reports with or without graphics
D) Reports exclusively without graphics

2. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and defining your landscape
B) Connecting to SAP Service Marketplace and setting up the parameters
C) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
D) Using SMSY transaction to create your logical components first, if this is not already done

3. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 8 hours
B) 1 hour
C) 2 hours
D) 4 hours

4. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) Username and password in your internal message notice.
B) SAP Notes that have not been tested yet.
C) All relevant information you have gathered.
D) The steps which you performed to reproduce the issue.

5. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Root Cause Analysis
B) Work Center
C) Implementation Content
D) Maintenance Optimizer

Solutions: