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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is a power user of an IT asset and service management system defined?

A) A user with the highest level of authorization to access the system.
B) A user who is responsible for management of the system administration team.
C) A user who is an expert in programming additional features to the system which will be used by other users.
D) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.

2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs track project success and if the promised value is delivered.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.

3. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) A service catalog for publishing self-help services to end users.
B) A scanning tool for identifying deployed IT infrastructure components
C) An incident handling capability.
D) A common user interface and GUI editor.
E) Compliance support through e-Signature and e-Audit.

4. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?

A) The required licenses number does not change.
B) Only TADDM licenses are tripled.
C) The required number of all licenses is doubled because the development environment does not require separate licenses.
D) The required number of all licenses is tripled.

5. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk Entry Edition
B) IBM SmartCloud Control Desk for Managed Service Providers Edition
C) IBM SmartCloud Control Desk for Internal Service Providers Edition
D) IBM SmartCloud Control Desk

Solutions: