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Salesforce Certified Agentforce Specialist Sample Questions:

1. Which object stores the conversation transcript between the customer and the agent?

A) Messaging End User
B) Case
C) Messaging Session

2. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Create a Flex prompt template in Prompt Builder.
B) Configure the Integration Flow Standard Action in Agent.
C) Create a custom copilot action which calls a flow.

3. Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer. Which best practice should the AgentForce Specialist recommend?

A) Create a Knowledge Answer custom prompt template.
B) Update the standard record summary action.
C) Create a Record Summary custom prompt template.

4. An Agentforce is creating a custom action in Agent. Which option is available for the Agentforce Specialist to choose for the custom copilot action?

A) Flows
B) Apex trigger
C) SOQL

5. Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
- Retrieve proprietary policy documents that are stored as PDFs.
- Ensure responses are grounded in approved company data, not generic
LLM knowledge.
What should UC do first?

A) Add the files to the content, and then select the data library option.
B) Set up an Agentforce Data Library for AI retrieval of policy documents.
C) Expand the AI agent's scope to search all Salesforce records.

Solutions: