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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Sales Cloud implementation strategies - Customer success and solution delivery |
| Topic 3: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 4: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 5: Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Topic 6: Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
A consultant received feedback that various sales teams are providing inconsistent updates to leadership about the progress of deals. What should the consultant recommend for aligning processes and providing more reliable information about the pipeline to leadership?
A. Customize Sales Path.
B. Create a Sales Engagement report.
C. Enable Sales Forecasting.
Question 2
The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks. The sales team needs to create and edit leads, contacts, and opportunities with ease. Which feature should the consultant recommend the sales team use?
A. Einstein Activity Capture
B. Smart Actions
C. Lightning Mobile Component
Question 3
Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend?
A. Number of User logins in the last month
B. Number of Opportunities Closed Lost In the last month
C. Number of Community Contacts added In the last year
Question 4
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The consultant at CK has implemented dated exchange rates by using Advanced Currency Management. How is the converted currency amount calculation on opportunities determined?
A. The date the opportunity stage is closed regardless of the close date
B. The close date only when the opportunity stage is closed
C. The close date regardless of the opportunity stage
Question 5
Cloud Kicks has completed the discovery stage and leadership has aligned on the project's business goals. What should the consultant formalize with stakeholders before moving on to the next project stage?
A. Create user stories to present for prioritization.
B. Define key metrics to identify how success will be measured.
C. Onboard team members to start development of the solution.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: B |
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