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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workspaces and Agent Experience | - Context management - Interaction routing and handling - Supervisor features - Agent Workspaces configuration |
| Topic 2: Administration and Maintenance | - System monitoring - Routine operational tasks - Backup and restore procedures - Database and datastore management |
| Topic 3: Installation and Initial Configuration | - Core platform deployment - Cluster installation and configuration - Certificates and security setup - Avaya Control Manager integration |
| Topic 4: Troubleshooting and Best Practices | - Log analysis - Integration issue diagnosis - Deployment best practices - Channel troubleshooting |
| Topic 5: Avaya Oceana Solution Architecture | - Workspaces architecture - Component interfaces and interactions - Avaya Oceana core components - Avaya Breeze platform integration |
| Topic 6: Omnichannel Solution Integration | - SMS channel integration - Web Chat integration - Social media and chatbot integration - Voice channel integration - Email channel integration |
Avaya Oceana® Solution Integration Sample Questions:
Question 1
Which two statements describe a Zero Touch Deployment (ZTD) to on Avaya Surge™ IoT solution?
A. ZTD is a tool where non-IT Administrators can easily deploy and configure the Avaya Surge™ IoT solution with minimal configurations.
B. ZTD is a tool to deploy the Avaya Surge™ IoT solution in a standalone server mode without any configurations needs.
C. ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution without any configurations needs.
D. ZTD is a tool for configuring and deploying Avaya Surge™ IoT solution with a minimal configurations needs to make the appliance up and running.
Question 2
A customer is implementing an Avaya Surge™ IoT Controller in their Hospitality network.
Which three basic requirements are needed to setup the Avaya Surge™ IoT Controller? (Choose three.)
A. The gateway belongs to the same management network as the management IP address.
B. Use unique management IP addresses that do not already exist in DHCP.
C. The Avaya Surge™ IoT Controller must run on Windows Server.
D. A separate public network is needed to host the Avaya Surge™ IoT Controller.
E. The ILO IP address can be in the same management network or different subnet.
Question 3
Which encryption method is used in the Avaya Surge™ IoT application user Interface to encrypt communication flow between the Surge solution components?
A. TLS 1.1 with 1024 encryption
B. TLS 1 with 2048 encryption
C. TLS with 2048 encryption
D. TLS 1.2 with 2048 encryption
Question 4
What are the two advanced features of the Avaya Surge™ IoT Inventory Management module?
(Choose two.)
A. It uses Healthcare "Best Practices" methods.
B. It automates IoT Device Inventory.
C. It reduces costs of manual Inventory processes.
D. The IoT devices are Identified anywhere.
Question 5
What is the maximum number of ONAs supported by an Enterprise IoT Controller for HA deployment?
A. 1000
B. 600
C. 400
D. 500
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: A,C,D | Question 3 Answer: C | Question 4 Answer: A,C | Question 5 Answer: B |
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