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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Team Engagement Solutions Overview | 20% | - Introduction to Avaya Team Engagement Solutions - Benefits and business value - Avaya portfolio and product offerings |
| Topic 2: Deployment and Management | 25% | - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Solution design and sizing - Virtualization and survivability |
| Topic 3: Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Value proposition and ROI analysis - Customer requirement analysis |
| Topic 4: Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Integration with third-party applications - Collaboration tools and endpoints - UC&C architecture and components |
| Topic 5: Contact Center Solutions | 20% | - Reporting, analytics, and workforce optimization - Avaya Aura Contact Center overview - Routing, queuing, and call handling |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
For an Avaya Equinox Solution, which two components are required? (Choose two)
- A. Avaya Streaming and Recording Manager
- B. Avaya Equinox Streaming Nodes
- C. Avaya Equinox Media Server
- D. Avaya Equinox Management Server
- E. Avaya Equinox H.323 Edge Server
With the Avaya Aura (R8 version 2 Suite License offering Power license, which messaging entitlement is included?
- A. Avaya Aura Messaging Enhanced (Mainstream), and OfficeLinks Mainstream
- B. Communication Manager Messaging, but no Avaya Aura Messaging
- C. Messaging is not included with the Power license
- D. Communication Manager Messaging, and Avaya Aura Messaging Enhanced (Mainstream) Messaging, but no OfficeLinks Messaging
- E. Communication Manager Messaging, but no Avaya Aura Messaging
The Avaya Equinox Attendant supports two different operating modes: computer and deskphone.
Which statement regarding making and receiving calls using a headset in computer mode is correct?
- A. They can use a headset attached to their 96x1 SIP phone
- B. They can use a headset attached to their 9600 H.323 phone
- C. They can use a headset attached to their J129 phone
- D. They can use a headset attached to their PC
A customer wants a deskphone with a touch screen, Bluetooth headset, and USB support.
Which deskphone would meet their request?
- A. J179
- B. 9641G
- C. J169
- D. 9621G
Avaya Equinox supports several options for corporate directory access.
What describes these options?
- A. CES Corporate Directory Search for all platforms, ActiveSync for mobile platforms only, LD AP for Mac/Windows platforms, and AADS Corporate Directory mobile platforms only
- B. CES Corporate Directory Search for mobile platforms only, ActiveSync for Mac/Windows platforms, LD AP for mobile platforms only, and AADS Corporate Directory Search for all platforms
- C. CES Corporate Directory Search for mobile platforms only, ActiveSync for mobile platforms only, LD AP for Mac/Windows platforms and AADS Corporate Directory Search for all platforms
- D. CES Corporate Directory Search for Mac/Windows platforms, ActiveSync for mobile platforms only, LD AP for mobile platforms only, and AADS Corporate Directory Search for all platforms
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