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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.
What shouldbe one of the first steps when planning this study?

A) Analyze the results of the study.
B) Design changes to the site.
C) Define the goals of the study.
D) Design the information architecture.

2. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

A) High-Level Process Map
B) Value Stream Map
C) SIPOC Map
D) Cross-Functional Flowchart

3. A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.
What should the UX Designer consider while presenting the findings?

A) Report only the new issues, and omit already known bugs.
B) Include the names of participants in the report.
C) Be specific about the issues testers encountered.

4. A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

A) Process Flows
B) Journey Mapping
C) Personas
D) Wireframes

5. A UX Designer wants to conduct customer interviews as part of discovery research.
Which best practice should be followed while conducting these interviews?

A) Engage in a friendly and informal way.
B) Ignore vague or general answers.
C) Analyze findings in the moment.

Solutions: