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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Decision Strategies | 25% | - Implement eligibility rules - Simulate and test strategies - Use predictive models - Design and build decision strategies |
| Topic 2: Channels | 10% | - Third-party integration - Real-time containers - Email offer delivery |
| Topic 3: AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Topic 4: Actions and Treatments | 15% | - Outbound action configuration - Define and manage customer actions - Web offer presentation |
| Topic 5: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 6: Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Outbound volume limiting - Tracking periods for policies |
| Topic 7: Next-Best-Action Concepts | 8% | - Contact center value optimization - Always-on outbound fundamentals - Define starting population - One-to-one customer engagement |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. What does a solid arrow from a "Set Property" component to a "Filter" component mean?
A) To evaluate the "Set Property" component, the "Filter" component is evaluated first.
B) Information from the "Set Property" component is copied over to the "Filter" component.
C) A property from the "Set Property" component is referenced by the "Filter" component.
D) There is a one-to-one relationship between a "Set Property" and a "Filter" component.
2. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
A) Data Import
B) Set Property
C) Proposition Data
D) None, properties are available
3. U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
A) Credit card number
B) Credit card status
C) No annual fee credit card
D) 1% cash back credit card
4. DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
5. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
A) Set-Property=1, Results=4
B) Set-Property=1, Results=1
C) Set-Property=4, Results=4
D) Set-Property=4, Results=1
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |
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