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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Topic 2: Process Design and Analysis | 20% | - Process Performance
|
| Topic 3: Capacity Planning and Facility Layout | 15% | - Layout Design
|
| Topic 4: Forecasting and Project Management | 20% | - Project Management
|
| Topic 5: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?
A) 22,167
B) 20,500
C) 21,667
D) 20,000
2. Which statement is true about capacity requirements planning (CRP)?
A) Human capital adequacy is analyzed for given work centers and production items.
B) Production capacity is created for future production items.
C) Each product item is individually addressed regardless of relevant holistic processes.
D) Available capacity is compared to calculated workloads of relevant items.
3. Why is the marketing plan essential to the creation of the aggregate plan?
A) The marketing plan provides insight into operations goals and activities for the year.
B) Research and development in the marketing plan drives new products.
C) The actual market demand in the marketing plan is required to make adjustments to other plans.
D) Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
4. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A) Companies enhance workers' ability to perform.
B) Companies can participate when it is convenient.
C) Companies develop new ways to generate revenue.
D) Companies are able to reduce waste.
E) Companies' workers demonstrate intrinsic values.
5. What are two strategic objectives for every member of the supply chain?
Choose 2 answers
A) Increasing cost effectiveness
B) Reducing production and delivery times
C) Finding the best distribution location
D) Becoming more efficient
E) Increasing end-customer demand
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: A,D |
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