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WGU Operations-Management Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Forecasting and Project Management	20%	- Project Management 1. CPM/PERT, critical path analysis 2. Project lifecycle and scope - Demand Forecasting 1. Qualitative and quantitative methods 2. Error measurement and accuracy
Topic 2: Capacity Planning and Facility Layout	15%	- Layout Design 1. Product, process, fixed-position layouts 2. Location decision factors - Capacity Concepts 1. Capacity strategies and expansion 2. Design capacity, effective capacity, utilization
Topic 3: Supply Chain and Inventory Management	20%	- Supply Chain Design 1. Supplier relationships and tiers 2. Logistics and distribution - Inventory Control 1. EOQ, reorder point, safety stock 2. Just-in-Time (JIT) and lean systems
Topic 4: Quality Management Methods	25%	- Total Quality Management (TQM) 1. Cost of quality 2. Principles and philosophies - Quality Tools and Techniques 1. Statistical process control and control charts 2. Pareto charts, fishbone diagrams, flowcharts
Topic 5: Process Design and Analysis	20%	- Process Performance 1. Efficiency, productivity, cycle time 2. Bottleneck identification and management - Process Types 1. Line, batch, continuous, project processes 2. Product vs service processes

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A. 22,167
B. 20,500
C. 21,667
D. 20,000

Reveal Solution Discussion 0

Correct Answer: B 🗳️