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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is the BEST description of the CSI register?

A) It is a record of all authorised changes and their planned implementation dates
B) It is a record of completed improvements and the relevant customer satisfaction metric
C) It is a record of proposed improvement opportunities and the benefits that will be achieved
D) It is a record of new services to be approved by a customer, including proposed implementation dates

2. What BEST defines roles and responsibilities in relation to process and activities?

A) Configuration baseline
B) Human resource model
C) Service model
D) RACI matrix

3. Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

A) 1 and 2
B) 3 and 4
C) 1 and 4
D) 2 and 3

4. Which service lifecycle stage supports the creation of a portfolio of quantified services?

A) Service strategy
B) Service operation
C) Service design
D) Service level management

5. Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?

A) Business capacity management
B) Supplier capacity management
C) Component capacity management
D) Service capacity management

Solutions: