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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A) Ask experts to analyse the options and provide a recommendation
B) Use safe-to-fail experiments to collect knowledge
C) Set clear objectives and apply proven best practices
D) Take quick action to stabilize the situation

2. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Updating firewall firmware in order to reduce technical debt
B) Automating virus detection to improve information integrity
C) Creating a script to automate failover when a network link fails
D) Managing configuration settings during a network change

3. A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?

A) Shift-left testing
B) Kanban
C) Swarming
D) ChatOps

4. Following a major service failure, an organization holds a review where team members openly describe the decisions they made and the information available at the time, without fear of punishment.
Which concept does this demonstrate?

A) Continuous testing
B) Technical debt management
C) Safety culture
D) Service level management

5. How can the 'business analysis' practice contribute to a loosely coupled system architecture?

A) By translating user needs into requirements for each component
B) By defining the minimal viable requirements for the product
C) By designing how the components of the solution interact
D) By aligning service levels with consumer expectations

Solutions: