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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Work Order Management | - Work order creation and lifecycle
|
| Topic 2: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 3: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 4: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 5: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 6: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
- A. Native customer signature capture
- B. Agenda view of upcoming Service Appointments
- C. Offline access to Flows
- D. Customized navigation menu
Correct Answer: A,C 🗳️
When completing a Work Order in the field, the Technician needs to capture twoSignatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- B. Create a Flow that adds two Signature Blocks when the Service Report is generated.
- C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
- D. Create two Service Reports and add one Signature Block to each Report.
Correct Answer: C 🗳️
Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).
Universal Containers wants to track the work that is performed on the customer's Install base.
Which object relationship should the Consultant utilize to meet this requirement?
- A. Work Orders to Assets
- B. Products to Accounts
- C. Assets to Products
- D. Work Orders to Products
Correct Answer: A 🗳️
Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).
Universal Containers (UC) wants to deploy Knowledge to its field team. How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- B. Use Work Types to assign associated Articles to Work Orders.
- C. Create a custom mobile app that syncs articles based on Service Appointment assignments.
- D. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
Correct Answer: B 🗳️
Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Boolean
- B. Preferred Resources
- C. Match Fields
- D. Required Resources
Correct Answer: A 🗳️
Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).
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