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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| ITIL Service Lifecycle | - Service Strategy
|
Peoplecert ITIL V3 Foundation Sample Questions:
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
- A. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
- B. Each stage should be carried out once in the order Plan-Do-Check-Act
- C. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
- D. The entire cycle should be repeated multiple times to implement Continual Improvement
Correct Answer: D 🗳️
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
- A. Did we get there?
- B. Where do we want to be?
- C. How do we get there?
- D. Where are we now?
Correct Answer: B 🗳️
Contracts relating to an outsourced Data Centre would be managed by?
- A. Service Desk
- B. Facilities Management
- C. IT Operations Control
- D. Technical Management
Correct Answer: B 🗳️
Which of the following activities is be performed by access management?
- A. Providing physical security for staff data centers and other buildings
- B. Managing the rights to use a service or group of services
- C. Managing access to the service desk
- D. Managing access to computer rooms and other secure locations
Correct Answer: B 🗳️
Which of the following is MOST concerned with the design of new or changed services?
- A. Service Strategy
- B. Service Design
- C. Service Transition
- D. Change Management
Correct Answer: B 🗳️
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