Free Demo
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam type: Multiple Choice Questions
Exam Price: $150 (USD)
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Code: ServiceNow CIS-ITSM Certification Exam
Duration: 90 minutes
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
The free updating system
The study system of our company will provide all customers with the best study materials. If you buy the CIS-ITSM latest questions of our company, you will have the right to enjoy all the CIS-ITSM certification training materials from our company. More importantly, there are a lot of experts in our company; the first duty of these experts is to update the study system of our company day and night for all customers. By updating the study system of the CIS-ITSM training materials, we can guarantee that our company can provide the newest information about the exam for all people. We believe that getting the newest information about the exam will help all customers pass the CIS-ITSM exam easily. If you purchase our study materials, you will have the opportunity to get the newest information about the CIS-ITSM exam. More importantly, the updating system of our company is free for all customers. It means that you can enjoy the updating system of our company for free.
Flexible version
According to the needs of all people, the experts and professors in our company designed three different versions of the CIS-ITSM certification training materials for all customers. The three versions are very flexible for all customers to operate. According to your actual need, you can choose the version for yourself which is most suitable for you to preparing for the coming exam. All the CIS-ITSM training materials of our company can be found in the three versions. It is very flexible for you to use the three versions of the CIS-ITSM latest questions to preparing for your coming exam.
Meet the demands of all people
There are a lot of experts and professors in or company in the field. In order to meet the demands of all people, these excellent experts and professors from our company have been working day and night. They tried their best to design the best CIS-ITSM certification training materials from our company for all people. By our study materials, all people can prepare for their CIS-ITSM exam in the more efficient method. We can guarantee that our study materials will be suitable for all people and meet the demands of all people, including students, workers and housewives and so on. If you decide to buy and use the CIS-ITSM training materials from our company with dedication on and enthusiasm step and step, it will be very easy for you to pass the exam without doubt. We sincerely hope that you can achieve your dream in the near future by the CIS-ITSM latest questions of our company.
As is known to us, there are best sale and after-sale service of the CIS-ITSM certification training materials all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CIS-ITSM latest questions for all customers. More importantly, it is evident to all that the CIS-ITSM training materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the CIS-ITSM exam and get the related certification in the shortest time, choosing the CIS-ITSM training materials from our company will be in the best interests of all people. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. Now we are going to introduce the CIS-ITSM certification training materials from our company to you in detail.
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Incident Management | 30% | - Incident lifecycle and process flow - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states |
| Configuration Management Database (CMDB) | 5% | - CMDB integration with ITSM processes - CI identification, reconciliation, and normalization - CMDB data model, classes, and relationships |
| Request Fulfillment & Service Catalog | 15% | - Service catalog design, items, and categories - Service level agreements for requests - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes |
| Integrations & Advanced Features | 10% | - Platform features: Workflows, Notifications, Reporting - Service Operations Workspace configuration - Integration between ITSM applications - Service Portfolio Management |
| Change Management | 20% | - Change types: Standard, Normal, Emergency - Change scheduling, risk assessment, and implementation - Change success measurement and reporting - Change models, approval workflows, and policies |
| Problem Management | 20% | - Root cause analysis and documentation - Problem resolution and closure processes - Problem lifecycle, identification, and investigation - Known error and workaround management |
Darnell 
Eleanore 
Merlin 
Kennedy 
John 
Leonard 
Moses 
Thera 
Evelyn 
Dinah 
Maggie 
