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CCE Global BCCE-NAR-ABE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Effective Coach–Client Communication and Rapport | 15% | - Acknowledge clients through verbal and nonverbal cues - Maintain the professional role of coach when interacting with clients - Reflect or paraphrase client statements - Establish and maintain trust - Provide constructive feedback and challenge clients when appropriate - Adapt communication style to client needs - Use inclusive language - Avoid interrupting clients or finishing their thoughts - Acknowledge client self-disclosure - Celebrate and build on client successes - Remain supportive and positive toward clients - Offer additional perspectives - Demonstrate respect for clients - Respect clients as unique individuals shaped by intersecting identities |
| Topic 2: Coaching Business Practices and Professional Development | 15% | - Stay current with coaching best practices - Maintain professional competence - Apply effective coaching business practices - Pursue ongoing professional development |
| Topic 3: Agreements and Goal-Setting | 10% | - Help clients identify achievable short-term and long-term goals - Confirm the direction of each session with the client - Support clients in modifying or changing goals - Clarify session expectations and protocols - Collaborate with clients to identify and prioritize desired outcomes - Revisit and clarify client goals as needed - Support clients in creating their vision - Identify how client goals may be measured using assessments - Obtain verbal or written agreement to co-design the coaching partnership |
| Topic 4: Ethical and Professional Standards | 20% | - Securely maintain client data and records - Manage conflicts of interest effectively - Determine compatibility between coach and client - Identify and discuss dual relationships - Explain privacy parameters to clients - Distinguish coaching from mentoring, consulting, counseling, and therapy - Operate with honesty and integrity - Identify and acknowledge sponsors when present - Abide by governing laws and regulations, including HIPAA and GDPR - Adhere to the BCC Code of Ethics - Adhere to client privacy best practices - Consult with peer coaches when necessary - Clarify privacy and interaction terms between sponsors and clients - Maintain appropriate professional boundaries - Establish responsibilities for both coach and client - Obtain client agreement to the nature of coaching - Understand client diversity and intersectionality - Refer clients to other helping professionals or service providers when necessary |
| Topic 5: Coach Presence and Applied Skills | 25% | - Maintain silence when appropriate - Assess client confidence - Pay attention to nonverbal communication - Recognize when clients fall into thinking traps - Support clients with an appropriate level of empathy - Identify limiting beliefs and assumptions - Recognize client themes, trends, and patterns - Avoid assuming what clients will say next - Check session alignment with the client's desired agenda - Remain flexible when client needs or perspectives shift - Manage personal reactions - Remain client-centered - Listen for what is not being said - Use intuition appropriately in the coaching process - Use socio-emotional skills to create space for client emotions - Recall clients' descriptions of past successes - Notice the absence of verbal communication - Recognize clients as whole, resourceful, and creative individuals - Remain fully present and focused - Be genuine in professional presentation and conduct - Remain curious and open-minded |
| Topic 6: Facilitating Client Growth and Accountability | 15% | - Help clients reflect on progress toward goals - Facilitate client learning and growth - Support clients in identifying next steps - Help clients recognize and build on achievements - Support clients in developing action plans - Review progress and adjust strategies as needed - Promote client ownership and accountability - Support clients in transitioning when goals are achieved |
