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Cisco 642-770 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Provider Network Operations Environment | 25% | - ITIL-aligned Operational Processes - IP NGN and Service Provider Core Architecture - Network Operations Center (NOC) Structure and Workflows |
| Incident and Problem Management | 25% | - Root Cause Analysis and Problem Resolution - Escalation Procedures per SLA - Incident Detection, Logging, and Classification |
| Network Monitoring and Management Tools | 20% | - SNMPv2/v3, Syslog, and NTP - Performance Monitoring and KPI Tracking - Cisco IOS / IOS XR Management Features |
| Change and Release Management | 20% | - Risk Assessment and Implementation Planning - Post-change Verification and Documentation - Change Request Lifecycle |
| Troubleshooting Methodologies | 10% | - Documentation and Knowledge Transfer - Layer 2/3 and Service-Specific Issues - Systematic Troubleshooting Approach |
Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:
What are the four primary areas of analysis in measuring network performance? (Choose four.)
- A. syslog analysis
- B. NetFlow analysis
- C. change rate analysis
- D. traffic trend analysis
- E. incident rate analysis
- F. service take-up trend analysis
Correct Answer: C,D,E,F 🗳️
Which two options are reasons that the CMDB should be up-to-date. (Choose two.)
- A. It helps during the asset audit process.
- B. It helps understand staff utilization.
- C. The information is useful during change management.
- D. It helps during Gramm-Leach-Bliley audit.
Correct Answer: A,C 🗳️
At which SONET layer would you expect to see B3 errors?
- A. line
- B. path
- C. segment
- D. physical
Correct Answer: B 🗳️
You have just solved a troublesome network event. From a troubleshooting perspective, what is your next step?
- A. Document the problem and what you did to correct it.
- B. Notify the service desk.
- C. Secure the device you performed the change on.
- D. Close the ticket.
Correct Answer: A 🗳️
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