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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) weekly,daily,hourly
B) dally, orthe number of minutes you select
C) dally, hourly, or half-hourly
D) monthly, weekly, daily
E) daily, or the number of seconds you select

2. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Give the logged in user full control of the C:\ directory.
C) Give the logged in user full control of the C:\temp directory.
D) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.

3. Which three layers does the Basic Environment of Avaya Contact Center Control Manager (ACCCM) consist? (Choose three.)

A) Import Server
B) Synchronization Server
C) Application Server
D) Database Server
E) ACCCM Web Portal

4. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Synchronization Server
B) Schedule Server
C) ProvisioningServer
D) Nav360 Import Service

5. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) It is required unless the AES server is co-resident on the ACCCM server.
B) An AES Client is required on the ACCCM server.
C) The ACCCM contains the AES client functionality.
D) The AFS clientis not compatible with ACCCM.

Solutions: