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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Integrations, services, and assets, as well as the leveraging of open standards.

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They supported by Avaya IP Office Support Services (IPOSS)
B) They feature industry-leading agent and supervisor desktops, call recording, and reporting
C) They can scale up to 5.000 supervisors
D) They can scale up to 10,000 simultaneous configured agents
E) They support blended multichannel inbound and outbound contacts

3. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business lacks technical knowledge
B) IT is the buyer or strong influencer
C) The business applies technology to address a business problem
D) The CEO/Owner is most likely the buyer
E) The business believes that contact center capabilities are essential

4. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
B) The business uses installed solutions to drive brand preference and seeks advice from the vendor
C) This is an evolutionary/migratory sale
D) The business has large annual fixed budgets
E) The business hat smaller project based budget
F) This is a first time or legacy replacement sale

5. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 30 Active Multichannel Agents with IP500v2
B) Up to 30 Active Voice Agents with IP Office Server Edition
C) Up to 250 Active Multichannel Agents with IP500v2
D) Up to 250 Active Voice Agents with IP Office Server Edition

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