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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about response requirements for incidents? (Choose two.)

A) Holidays have to be defined before creating response requirements.
B) Custom response requirements are based on the level of service being provided.
C) Default response requirements for an interface cannot be modified.
D) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

2. Which two queues have manual pull policy? (Choose two.)

A) Last In First Out (LIFO)
B) Round Robin (All)
C) Manual
D) Standard
E) Round Robin (Logged in)

3. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A) open tasks only
B) tasks for specific users
C) tasks that are assigned
D) tasks related tospecific content types only
E) tasks that are unassigned

4. Which statement is true about dashboards?

A) A new dashboardmust have more than one report.
B) A new dashboard can be created only by dragging existing reports to the dashboard design center.
C) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
D) A new dashboard can be created by copying an existing dashboard.
E) A new dashboard can be scheduled with alerts

5. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can be copied.
B) Answer articles can be archived but not deleted.
C) Answer articles can contain variables.
D) Answer articles cannot be printed.
E) Multiple answers cannot be updated simultaneously.

Solutions: