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Work Orders Scheduling and Dispatch: 25-30%
- Optimizing Resource Scheduling: The test takers need to possess the knowledge of the resource optimization process, constraints, and objectives, as well as optimization profiles.
- Implementing Schedule Boards: Here the examinees should have the ability to reschedule and reassign work orders, schedule work orders manually, customize schedule boards, implement integrated map characteristics, and generate driving guidelines for field agents.
- Implementing Schedule Assistant: This subject area covers your skills in filtering data, specifying search radiuses, applying restrictions to resource queries, and troubleshooting Schedule Assistants.
- Configuring Universal Resource Scheduling: This domain will measure competence in creating prerequisite views, enabling scheduling for entities, and managing the work-hours calendar for prerequisites. The subtheme will also evaluate one’s expertise in creating Power Automate flows for the population of data within requirements records.
- Managing Scheduling Alternatives: The candidates need to have the skills in configuring Quick Book and fulfillment preferences, as well as scheduling work orders with the Schedule Assistant and Schedule Board.
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Step 3: Instructor-Led Training
The official instructor-led-training course is designed to help the students prepare adequately for their exam. It is all you need to gain the skills required for becoming a certified specialist. This type of training is headed and monitored by the professionals or industry experts. The courses are worth your investment as they are extremely informative and helpful.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure schedule board and board features - Manage scheduling options and requirements - Configure map view and route optimization - Schedule work orders using various methods |
| Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure work order types and incident types - Configure pricing, billing, and cost entities - Set up and configure customer assets - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Manage work order reporting and analytics - Process work order inspections and recommendations - Create and manage work orders |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Configure warehouse and inventory settings - Process purchase orders and returns - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
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