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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire |
| Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Compliance, security, and sustainability aspects - Key features and advantages of HP services |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)
A. HP Renew Services
B. HP Post Warranty Services
C. HP Set Up Services
D. HP Device Media Retention
E. HP Fix Services
F. HP Collaborate Services
Question 2
An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A. Defective Media Retention
B. Custom System Setting Services
C. Hardware Support Onsite
D. Proactive Insights
Question 3
What advantage do HP Imaging and Application Services offer customers?
A. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
B. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
C. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
D. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
Question 4
A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
C. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D |
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