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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: TPRM Application Overview and Core Configuration | 24% | - Risk intelligence and integration configuration - Third-party record management and hierarchy - Risk domains, criteria, and scoring rules - Contacts and engagement setup - Application architecture and key components |
| Topic 2: Assessment Configuration and Management | 33% | - Inherent Risk Questionnaire (IRQ) configuration - Assessment lifecycle, scheduling, and generation - Scoring calculations and risk rating determination - Questionnaire templates and scales setup - Assessment types: internal, external, due diligence |
| Topic 3: Process Automation and Workflows | 19% | - Issue and action item management - Workflow design and customization - Task assignment and tracking - Approval processes and escalation rules |
| Topic 4: Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment - Dashboards, reports, and analytics - Integration with GRC and other ServiceNow applications |
| Topic 5: Third-Party Portal and Collaboration | 18% | - Communication and notification setup - Request management: questionnaires, documents, evidence - Access management and permissions - Portal configuration, branding, and navigation |
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. What role does user accessibility play in Third-party Portal Configuration?
Response:
A) Accessibility only applies to internal users within the organization
B) Third parties are responsible for configuring their own accessibility
C) It is a minor consideration that can be addressed post-deployment
D) Ensuring that the portal is accessible to users with disabilities is a legal requirement
2. In designing a Third-party Assessment Portal, why is it important to consider user feedback from third parties?
Response:
A) Because third-party feedback is a legal requirement in all jurisdictions
B) To ensure the portal meets the needs of its users and encourages compliance
C) User feedback is only important if it comes from high-risk third parties
D) To comply with international regulations on digital interfaces
3. Which of the following best describes the term "Fourth-party risk" in TPRM?
Response:
A) The risk associated with international third parties
B) Financial risks arising from contractual penalties
C) Direct risks faced by the organization from primary suppliers
D) Risks posed by the third party,s own suppliers and partners
4. What is crucial for maintaining the security of a Third-party Portal?
Response:
A) Implementing robust authentication and access control measures
B) Limiting portal access to office hours only
C) Regularly changing the color scheme of the portal interface
D) Ensuring all users have administrator access for convenience
5. What is the primary objective of implementing technical controls during the Third-party Risk Management process?
Response:
A) To improve the third party,s operational efficiency
B) To enhance the third party,s customer satisfaction levels
C) To reduce the costs associated with third-party services
D) To ensure that the third party meets the organization,s security and compliance requirements
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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